Frequently Asked Questions

We often get asked a lot of the same questions. We ask you read through our FAQ and if you can't find the answer here, email us and we would be happy to assist.

Orders and Shipping

What is your shipping policy?

Currently we offer local pickup or we also have courier options that are available for your selection at checkout.

How long will it take for my order to arrive?

Generally our turnaround time is 5+ days. During our busy seasons it can be up to a two week turnaround plus the shipping dependent on customers selection at checkout.

Do you charge domestic sales tax?

At this time we do not charge taxes.

Return Policy

What's your return policy?

Absolutely No returns/exchanges/cancellations unless at sellers fault such as wrong color, item or font etc.

Please contact Creatively Special with any questions and we will be happy to help!

All sales are final.

Can I make changes to or cancel my order?

Due to the customization of the majority of our products we do not allow cancellations, however if you contact us immediately and work has not started on your order, we are happy to work with you.

Do you do exchanges?

Absolutely No returns/exchanges/cancellations unless at sellers fault such as wrong color, item or font etc.

Common Questions

Do you ship internationally?

Yes, shipping options are available at checkout.

What is your turn around time?

5+ working days. We will contact you when we know exactly when your order will be ready.

Where can I send my questions to?

We would love to hear from you! Please email us at info@creativelyspecial.ca